Ordering, Delivery & Returns

Last updated: 26 October 2026

Ordering from Medusa

Medusa Flowers sells flowers and gifts through medusaflowers.com from Qalali, Bahrain. Online orders are accepted every day; physical branch hours are separate. For order support, contact +973 3333 5706 or fahod892009@gmail.com.

Products and natural variation

Review the product description, available dimensions and options before ordering. Flowers are natural products: shades, bloom stages and presentation may vary from photographs. Natural variation does not remove your rights if an item is defective or does not match the agreed description. Contact us before ordering if a particular detail is essential.

Prices and VAT

Base prices are in Bahraini dinars (BHD). Any other displayed currency is a converted display amount. Check the payment currency and final total before submitting an order. Product VAT is added at checkout. Delivery charges are shown separately without VAT.

Delivery charges

Standard Bahrain delivery: BHD 2.
Hospital delivery: BHD 2.500.
Zallaq, Jaw and Askar: BHD 3.
Oversized arrangements: BHD 6, or BHD 8 to Zallaq, Jaw and Askar.
Special-area and oversized rates take priority. The applicable charge is calculated from the delivery selection and address at checkout.

Delivery time and recipient coordination

Allow at least two hours before delivery. Delivery windows end at 8 pm. Orders placed after 8 pm are processed the following day. Where offered, you may ask us to coordinate the address or delivery time with the recipient. Provide an accurate contact number; delivery depends on successful coordination. There is no express-delivery surcharge.

Gift messages and accounts

You can add a card message in the cart or checkout. Guest checkout and optional account registration are available; Google sign-in is optional. Please check the recipient, contact details, address, message, delivery selection and total before submitting.

Changes and cancellations

Contact us as soon as possible if you need to change or cancel an order. Available options depend on preparation and delivery status and applicable rights. A request is not confirmed until our team confirms the change or cancellation.

Returns, damage and defects

We do not accept change-of-mind returns of flowers, gifts or arrangements that are not damaged or defective. If your item arrives damaged, defective, incorrect or materially different from the agreed description, contact us promptly with the order reference and relevant photographs. We will investigate and provide the replacement, refund or other remedy required by applicable Bahrain consumer-protection law, without charging for a qualifying defect remedy. Contact us before arranging a return so we can coordinate collection where needed. This policy does not limit statutory rights or impose a shorter legal claim period.

Privacy and contact

Personal information is handled under the Medusa Flowers Privacy Policy. For questions about an order or these terms, use the contact details above. Nothing in these terms excludes rights that cannot lawfully be excluded.